IT-Service / Support Engineer

to give second level support to customers in the LAN / WAN network, network management systems and IT security.
to implement IT solutions using the latest technology from leading manufactures in existing system scenarios.
to create Individual concepts within the framework of projects
to simulate and analyse customer problems and system errors in the reference points of our technological laboratories
to create and assess specific customer documents and customer safety guidelines
to escalate individual problems or; respectively errors; direct to the international manufacturers
Hotline including on-call duty

completed computer science studies or comparable qualifications
professional experience in the IT environment, especially TCP/IP routing, switching, SMLT, OSPF, BGP, SMTP, HTTP(S), firewall and anti-virus systems ADS/LDAP, etc.
rapid powers of comprehension and well-developed analytical capabilities
project experience in LAN / WAN and IT security
your possession of manufacturing certificates as for example: NCDE, NCSE, CCSA, CCSP, PHSX, or similar
your ability to work single handed, possess astute good customer orientation and delight in doing consultation work
your possession of a good knowledge of English both spoken and written
rapid powers of comprehension and well-developed analytical capabilities
communication and team spirit abilities