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IT-Service / Support Engineer

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for the second level support in the LAN / WAN and IT security sectors

Your tasks are:

  • to give second level support to customers in the LAN / WAN network, network management systems and IT security.
  • to implement IT solutions using the latest technology from leading manufactures in existing system scenarios.
  • to create Individual concepts within the framework of projects
  • to simulate and analyse customer problems and system errors in the reference points of our technological laboratories
  • to create and assess specific customer documents and customer safety guidelines
  • to escalate individual problems or; respectively errors; direct to the international manufacturers
  • Hotline including on-call duty

Your profile will include:

  • completed computer science studies or comparable qualifications
  • professional experience in the IT environment, especially TCP/IP routing, switching, SMLT, OSPF, BGP, SMTP, HTTP(S), firewall and anti-virus systems ADS/LDAP, etc.
  • rapid powers of comprehension and well-developed analytical capabilities
  • project experience in LAN / WAN and IT security
  • your possession of manufacturing certificates as for example: NCDE, NCSE, CCSA, CCSP, PHSX, or similar
  • your ability to work single handed, possess astute good customer orientation and delight in doing consultation work
  • your possession of a good knowledge of English both spoken and written
  • rapid powers of comprehension and well-developed analytical capabilities
  • communication and team spirit abilities