Basic

Basic services, with their contractually agreed upon times, provide the customer with telephone support and assistance in solving problems that arise.

These services include:

• calling up expertise knowledge over the telephone or via email to ask questions about operating, care of software or for special manufacturer information.
  
• adding up the number of product faults to be compensated by the manufacturer
• support for the customer in the event of reports of malfunction against a third party
• new software / firmware versions
• web based Case Tracking Systems (CTS) for competent portrayals and documentation of support queries
• allocation of special 0700 service numbers for cases arising that require explicit high priority.