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Basic services, with their contractually agreed upon times, provide the customer with telephone support and assistance in solving problems that arise.

These services include:

  • calling up expertise knowledge over the telephone or via email to ask questions about operating, care of software or for special manufacturer information.
  • adding up the number of product faults to be compensated by the manufacturer
  • support for the customer in the event of reports of malfunction against a third party
  • new software / firmware versions
  • web based Case Tracking Systems (CTS) for competent portrayals and documentation of support queries
  • allocation of special 0700 service numbers for cases arising that require explicit high priority.