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Premium Services

With Premium Services ASAPCOM extends the Basic Services with remote control assistance should any error occur. As far as it is technically possible mistakes can be diagnosed and rectified via remote control installed at the customer. This is done independently of the existing network infrastructure. The test laboratory is employed for the adjustment of error situations.

Intensive, time-consuming analysis and testing through the provision of error-corrected versions can thereby be recorded and tested without delay in the laboratory. Another premium service is an Escalation Management to the manufacturer, in the event that software errors arise within the framework of the legal warranty obligation.