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Maintenance and Operation

The goal of this service performance is to ensure trouble free running under the stipulations of the agreed upon service levels. A multilingual service desk is available to customers round the clock, 365 days a year, should any system interference occur. The ITIL compliant service processes are controlled from here. The processes being escalated until the problem is solved. This process is supported by a web based Case Tracking System (CTS).

Differences are made between

  • Basic Services
  • Premium Services
  • Premium Plus Service
  • Service – with an additional module

The service packet is tailor-made, individually put together by the ASAPCOM service manager to suit the needs of the customer. It ranges from a hotline service to managed services whereby ASAPCOM takes over the running of the network and the security infrastructure.