Maintenance and Operation
The goal of this service performance is to ensure trouble free
running under the stipulations of the agreed upon service levels. A
multilingual service desk is available to customers round the clock,
365 days a year, should any system interference occur. The ITIL
compliant service processes are controlled from here. The processes
being escalated until the problem is solved. This process is supported
by a web based Case Tracking System (CTS).
Differences are made between
- Basic Services
- Premium Services
- Premium Plus Service
- Service – with an additional module
The service packet is tailor-made, individually put together by the
ASAPCOM service manager to suit the needs of the customer. It ranges
from a hotline service to managed services whereby ASAPCOM takes over
the running of the network and the security infrastructure.